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Basic Info
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Billing Info
Create a Bright Post Virtual Mail account and choose a real physical address for it.
Mail is delivered to the address you provide, then scanned and uploaded to your virtual mailbox.
Then you choose if you want it scanned, shredded, deposited, or sent.
Access your mail 24 hours a day, 7 days a weekusing our secure and safe online Bright Post Virtual Mail portal.
The law requires us to have an original of the completed Form 1583 from you before we can process your mail.
We set up your account the same day we receive your completed form. We will notify you of the receipt of the form and that your BrightPost account is ready. If you send us your form and do not hear from us within a couple of days, reach out to us to check on the status.
You will need to file a Change of Address (COA) with the USPS. You should also notify people who send you mail of your new address. The COA can be temporary or permanent. You can file it online with the USPS, make the request over the phone or file it in person at the post office. Your account will include a PS Form 3575 with your new BrightPost address that you can use. You will likely need to verify your identity. You can read more about the Change of Address process here: USPS Change of Address FAQ. By filing the COA, you won’t have to worry if you forgot to notify a mail sender about your new address. The USPS will confirm the change by sending a letter to your “old” address if you notified the USPS you have not moved, but will be changing your address soon. More often, the USPS sends a Permanent Change of Address Confirmation Letter to your new address which will be available in your BrightPost account. The USPS also often sends a Welcome Kit to your new address. According to the USPS, they will forward your mail from your old address to your new address for 12 months for most mail and up to 60 days for periodicals and magazines. The USPS usually processes the COA request so that new mail begins showing up at the new location in about 7 to 10 business days. If everyone in one household with the same last name wants their mail sent to the new address, one COA will suffice. Unfortunately, if you want the mail for more than one person with different last names in the same household to go to a new location, you will have to file a COA for each individual or group of people with the same last name. If you have your business mail being sent to your home address, you will have to file a COA for your business mail. If you are sending both your personal and your business mail to your new BrightPost address, you will need to file two forms.
Sometimes autocomplete on your web browser will create issues with saving addresses. We recommend you fill in your shipping address on your own. Contact your customer support representative if you are still having issues.
There are number of reasons customers use BrightPost. If you have a home-based business, you may not want your home address to be a matter of public record or have it listed as your business address. Instead, you can use one of our addresses to increase both your privacy and your prestige. Other people travel and want to know they won’t miss an important bill or letter. With BrightPost, you can see all of your mail from your smartphone from anywhere you can get service. BrightPost also helps you organize your mail with scans of all mail that can be stored electronically or easily re-directed by you straight from your account.
We accept almost anything the U.S. Postal Service accepts. That means nothing alive or illegal. Also, we won’t take any packages that require payment on delivery such as C.O.D. or restricted mail. We also have weight and size restrictions--no packages in excess of 75 pounds or more than 2 square feet in volume.
It will take you a few minutes to sign up for an address and create your account. We will instantly send you a filled out Form 1583 that will require your notarized signature. You will also have to send us copies of two forms of identification. In the meantime, you can start using the new address. We won’t be authorized, however, to process your mail until we have your completed Form 1583. Once we have that, we will be authorized to receive and forward your mail.
We accept all major credit and debit cards. We are continuously adding additional payment options. Have another method of payment you would like to make, let us know at support@BrightPost.com.
If you list a foreign billing address with a U.S. credit card or try to use a Canadian credit card, our processor may raise an issue. If that is the case, contact your customer service representative.
We want you to be a customer for the long-term and therefore know that we need to provide value to you every day.
Mail Forwarding – Need your mail physically sent to you? We can forward your mail to your address on file or direct us to send your mail wherever you need it.
Mail Storage – Until you tell us what to do, we store your mail for you. We will continue to hold your mail until you tell us what to do. Each non-packaged item received is giving 30 days free storage. Each package is given 7 days free storage.
Other Fees – The table below outlines additional pricing information for other BrightPost services and the overage fees for exceeding the limits of your subscription plan.
700 Smith St #61070 Houston, TX 77002
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